Refund & Cancellation Policy

1. General Policy Statement

All sales of digital services, automation packages, design deliverables, development projects, SEO campaigns, marketing services, and related offerings are considered final upon commencement of work. Due to the time, labor, proprietary methodologies, and intellectual resources invested by Automerce Solutions from the moment a project is initiated, refunds are not automatically granted and are subject to the conditions and limitations described in this Policy.

2. Service-Specific Refund Terms

2.1 Website Design & Development

Refunds for website design and development services are governed by project stage milestones. The following conditions apply:

• Prior to commencement of work and before any design assets, wireframes, or development work has been delivered: A full refund minus a 15% administrative processing fee may be issued upon written cancellation request.
• After initial concepts, wireframes, or first design revision have been delivered: A maximum of 30% of the total project value may be refunded, provided the Client has not approved any deliverable in writing or by implication (including verbal approval, failure to object within the stipulated review period, or use of delivered assets).
• After two or more design revisions or deliverable stages have been completed and reviewed: No refund shall be issued, as substantial work and intellectual resources will have been expended.
• After final delivery and deployment: No refund shall be issued under any circumstances.

2.2 eCommerce Automation Services (Amazon, Shopify, TikTok, Walmart, eBay)

Automation services involve complex configuration, third-party platform integration, and proprietary workflow development. The following refund structure applies:

IMPORTANT LIMITATION: Money-back guarantees are explicitly conditioned on the Client providing full, unobstructed access to required platforms and accounts as requested. Refund guarantees are immediately void if: (a) the Client revokes platform access before service delivery is complete; (b) the Client's marketplace account is suspended, banned, or restricted due to the Client's own prior conduct, marketplace violations, or non-compliance with third-party platform terms; (c) results are impacted by changes to third-party platform algorithms, policies, or infrastructure beyond Automerce Solutions' control; or (d) the Client fails to maintain minimum inventory levels, budget, or operational requirements necessary for automation performance.

Market performance, revenue outcomes, and return on investment are expressly NOT guaranteed under any automation service package. Automerce Solutions does not guarantee specific sales figures, profit margins, or marketplace rankings.

2.3 SEO Services

Search engine optimization involves ongoing, long-term effort with results dependent on search engine algorithms, competitor activity, and content quality — factors partially or wholly outside the control of Automerce Solutions. The following conditions apply:

• SEO services are sold on a monthly retainer or per-package basis. Monthly retainer fees are non-refundable once a billing period has commenced.
• For package-based SEO services, a partial refund not exceeding 25% of the package value may be considered if cancellation is requested within the first 7 days and no substantive work has been delivered.
• Automerce Solutions does not guarantee specific keyword rankings, traffic volumes, or search engine positions. Refund requests based solely on ranking performance will not be honored.

2.4 Digital Marketing & PPC Services

For paid advertising management and digital marketing services:

• Monthly retainer fees are non-refundable once the billing period has commenced and ad campaigns have been activated.
• Any advertising budget paid directly to platforms (Google Ads, Meta Ads, TikTok Ads, etc.) is managed on the Client's behalf and is not refundable by Automerce Solutions, as such funds are disbursed directly to third-party platforms.
• Management fees for PPC services are non-refundable once campaign management activities have begun.

2.5 Logo Design, Branding & Graphic Design

Design services involve original creative work produced specifically for each Client. The following terms apply:

• Refunds requested prior to any design concepts being delivered: Full refund minus 15% administrative fee.
• Refunds requested after initial concepts have been delivered: No refund, as the creative labor is non-recoverable.
• Once a Client has approved a design concept or requested revisions beyond the first round, the engagement is considered complete and no refund shall be issued.

2.6 Mobile App Development & SaaS Development

Custom development engagements are complex, resource-intensive projects. The following milestone-based refund structure applies:

• Before project kick-off (no requirements analysis, architecture, or code delivered): Refund of amounts paid minus 15% administrative fee.
• After requirements documentation, technical architecture, or any code has been delivered: No more than 30% of amounts paid may be refunded at the Company's sole discretion.
• After any working prototype, module, or release candidate has been delivered: No refund shall be issued.

2.7 Portal Development & Web Portal Services

Portal development follows the same milestone-based refund structure as website development and custom software projects as outlined in Sections 2.1 and 2.6 above.

2.8 Video Animation & Motion Graphics

Animation and motion graphics production involves pre-production planning, scriptwriting, storyboarding, and rendering:

• Before storyboard delivery: Refund minus 15% administrative fee.
• After storyboard approval or animation commencement: No refund.
• After delivery of any rendered output: No refund.

3. Conditions That Void Refund Eligibility

Notwithstanding any refund guarantee or policy stated herein, a Client is expressly ineligible for any refund under the following circumstances:

• The Client has approved deliverables verbally, in writing, or by implication (including use, publication, or failure to object within a reasonable review period not exceeding five (5) business days of delivery).
• The Client has violated the terms of the service agreement, including failure to provide required materials, access, or cooperation in a timely manner.
• The refund request is based on a change of mind, reallocation of budget, or business decision unrelated to the quality or delivery of services.
• The Client has initiated a chargeback, payment dispute, or third-party claim prior to completing Automerce Solutions' internal dispute resolution process.
• The service outcome was impacted by factors beyond Automerce Solutions' control, including marketplace policy changes, algorithm updates, platform outages, Acts of God, or third-party service failures.
• The Client has shared, publicly disclosed, or commercially exploited any deliverable provided under the engagement prior to full payment being received.
• The Client has provided inaccurate, incomplete, or misleading information that materially affected the scope or execution of services.

4. Chargebacks and Payment Disputes

Automerce Solutions takes unauthorized chargebacks and fraudulent payment disputes extremely seriously. In the event a Client initiates a chargeback or payment dispute without first exhausting Automerce Solutions' internal dispute resolution process, the Company reserves the right to:

• Immediately suspend all active services and withhold all deliverables pending resolution
• Present comprehensive evidence to the payment processor or financial institution documenting services rendered, communications, and agreement terms
• Pursue recovery of chargeback fees, legal costs, and any resulting financial losses through all available legal remedies
• Report the matter to applicable credit bureaus or fraud prevention services where permitted by law

Clients agree that initiating a chargeback in bad faith or without legitimate grounds constitutes a breach of the service agreement and may result in legal action for damages, including but not limited to unpaid service fees, chargeback fees, and attorney's fees.

5. Cancellation Policy

A Client may cancel a service engagement by providing written notice to info@automercesolutions.com. The following cancellation terms apply:

• Cancellation requests received before any work has commenced will be processed as set forth in Section 2 based on the applicable service type.
• Cancellation of monthly retainer services (SEO, digital marketing, social media management) must be submitted in writing no later than fifteen (15) days prior to the next billing cycle. Cancellations received after this period will result in the following month's fee being charged.
• Multi-phase project cancellations will be billed for all completed phases plus a pro-rated portion of any phase in progress at the time of cancellation.
• Automerce Solutions reserves the right to cancel a service engagement for non-payment, Client misconduct, or material breach of contract. In such cases, no refund shall be due for work already performed.

6. Refund Request Procedure

To initiate a refund request, the Client must:

• Submit a written refund request to info@automercesolutions.com clearly stating the nature of the request, the service(s) involved, the amount requested, and the specific reason(s) for the request.
• Allow Automerce Solutions a reasonable opportunity to cure any alleged deficiency, which shall not be less than ten (10) business days from receipt of the written notice.
• Cooperate with any reasonable investigation or audit requested by Automerce Solutions to evaluate the claim.

Upon receipt of a valid refund request, Automerce Solutions will review and respond within fifteen (15) business days. If a refund is approved, it will be processed to the original payment method within ten (10) business days of approval. Refunds will not be issued in cash or via alternative payment channels.

7. No Guarantee of Results

Automerce Solutions provides professional digital services based on industry best practices and experience. However, the Company expressly disclaims any guarantee of specific business outcomes, revenue results, sales performance, marketplace rankings, advertising returns, or growth metrics. All statements regarding potential outcomes are estimates based on general industry experience and do not constitute contractual guarantees. Client results may vary significantly based on market conditions, platform changes, competitive landscape, and factors within or outside either party's control.

8. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to conflict of law principles. Any disputes arising from this Policy or any service engagement shall first be subject to good-faith negotiation between the parties for a period of not less than thirty (30) days. If unresolved, disputes shall be submitted to binding arbitration in Manchester, Kentucky, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

9. Amendments

Automerce Solutions reserves the right to modify this Policy at any time. Updated versions will be posted on automercesolutions.com with a revised effective date. Continued use of services after such modifications constitutes acceptance of the revised Policy.